Privacy Policy

We may collect information including:

• Your name
• Email address
• Telephone number or messaging contact information
• Country or region of residence
• Travel dates and destinations
• Accommodation area
• Budget and travel preferences
• Beauty and wellness preferences
• Dining preferences
• Dietary requirements and allergies you choose to disclose
• Accessibility or other service requirements you disclose
• Reservation-related information
• Messages and communications sent to GLOW
• Payment and transaction information
• Website usage and technical information

We may collect personal information when you:

• Submit a contact or consultation form
• Purchase a GLOW service
• Communicate with us by email or messaging service
• Request planning or coordination assistance
• Use our website
• Interact with our payment or service providers

We may use personal information to:

• Respond to enquiries
• Provide personalized recommendations
• Create and manage personalized itineraries
• Provide concierge and planning services
• Communicate regarding reservations and itinerary changes
• Process and manage payments
• Provide customer support
• Improve our website and services
• Prevent fraud or misuse
• Maintain business and transaction records
• Comply with applicable legal obligations

Where necessary to provide requested services, we may share relevant information with third-party providers.

These may include:

• Salons and beauty providers
• Spas and wellness providers
• Restaurants and venues
• Experience providers
• Payment processors
• Technology and hosting providers
• Communication service providers
• Professional advisers where reasonably necessary

We seek to share only information reasonably necessary for the relevant purpose.

Payments may be processed by Stripe or another payment provider displayed at checkout.

GLOW does not require clients to send full payment-card details to us by email or direct message.

Payment providers process payment information according to their own privacy and security policies.

In some circumstances, you may choose to provide information relating to allergies, dietary requirements, health considerations, pregnancy, accessibility or beauty-treatment requirements.

We ask that you provide only information reasonably necessary for your requested service.

Where necessary, relevant information may be communicated to a provider in order to help process your request.

We do not sell your personal information.

Personal information may be disclosed to third parties where necessary to provide the services you requested, where you have consented, where disclosure is required or permitted by law, or where otherwise permitted under applicable privacy legislation.

Some technology, payment, communication or cloud service providers used by GLOW may process data outside Japan.

Where applicable, we use services with appropriate privacy and security arrangements and handle personal information in accordance with applicable requirements.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and complying with legal, accounting or tax obligations.

We take reasonable organizational and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Our website may use cookies or similar technologies for essential website functionality, preferences, analytics and service improvement.

If we introduce non-essential analytics or advertising technologies, additional notices or consent options may be provided where required.

Our website may contain links to third-party websites such as salons, restaurants, hotels, social-media platforms or payment providers.

Their privacy practices are governed by their own policies, and GLOW is not responsible for the privacy practices of independent third-party websites.

Depending on applicable law, you may have rights relating to your personal information, including requesting information about how it is handled and requesting correction or other appropriate action.

To make a privacy-related request, please contact us using the email address below. We may need to verify your identity before responding to certain requests.

GLOW's services are generally intended for adults purchasing or arranging travel-related concierge services.

If personal information relating to a minor is necessary for a family itinerary, we ask that it be provided by the minor's parent, guardian or other authorized adult where appropriate.

We may update this Privacy Policy when our services, technology or legal obligations change.

Updated versions will be posted on this page with a revised "Last updated" date.

For privacy enquiries:
GLOW Japan
info@glowjapan.jp